Senior CSR & Teller Leader - Solon, OH

Fifth Third; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Solon, OH is seeking a Lead CSR/Teller to deliver premier customer service, handle daily transactions, answer inquiries, and resolve issues with confidence and discretion. This full-time role requires a strong sense of integrity and the ability to follow bank policies while promoting a positive customer experience.

You will lead CSR activity, train and guide newer staff, balance cash and processing tasks, authorize certain transactions, and refer customers to partners for

Qualifications

• High school diploma or GED required.
• 3+ years CSR experience preferred.
• Advanced math skills and ability to handle cash.

Responsibilities

• Provide premier customer service and resolve inquiries with professionalism.
• Perform daily banking transactions and ensure accuracy of cash handling.
• Lead CSR activities and train new staff; mentor teammates as needed.
• Refer customers to business partners for applicable products and services while maintaining compliance.

Skills

Customer service

Communication

Numerical/math skills

Leadership

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank in Solon, OH is seeking a Lead CSR/Teller to deliver premier customer service, handle daily transactions, answer inquiries, and resolve issues with confidence and discretion. This full-time role requires a strong sense of integrity and the ability to follow bank policies while promoting a positive customer experience.

You will lead CSR activity, train and guide newer staff, balance cash and processing tasks, authorize certain transactions, and refer customers to partners for