Lead CSR & Teller: Customer Experience Leader

Fifth Third; South Holland (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third is seeking a Lead CSR / Teller in South Holland, IL, offering a base pay range of 43,680.00 - 67,700.00 USD annually. The role emphasizes delivering exceptional customer service, handling extensive cash duties, and guiding a team within a busy retail banking environment.

Location: South Holland, Illinois, 60473. Responsibilities include mentoring staff, collaborating with the Financial Center Manager, and ensuring policy compliance while driving a positive customer experience and

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and a resource for both customers and platform team.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Handle the most complex duties of a CSR with independence.
• Identify customer needs and refer to Bankers and partners.
• Assist in training newly hired Customer Service Representatives.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Gather and report monthly FCA requests.
• Maintain a balancing record and correct outages.
• Keep up to date on bank policies and procedures.
• Provide timely follow-up and resolve customer questions.

Skills

Cash handling

Customer service

Public interaction

Decision making

Leadership

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third is seeking a Lead CSR / Teller in South Holland, IL, offering a base pay range of 43,680.00 - 67,700.00 USD annually. The role emphasizes delivering exceptional customer service, handling extensive cash duties, and guiding a team within a busy retail banking environment.

Location: South Holland, Illinois, 60473. Responsibilities include mentoring staff, collaborating with the Financial Center Manager, and ensuring policy compliance while driving a positive customer experience and