Lead CSR: Frontline Customer Service Specialist

State of Indiana; Jasper (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account (HSA)

Pension plan options

Paid leave & holidays

Education reimbursement program

LinkedIn Learning access

Job summary

The State of Indiana is hiring a Customer Service Representative at the Jasper BMV Branch. You will be the frontline contact, handling customer transactions, guiding inquiries, and supporting daily branch operations.

This on-site role requires strong communication, accuracy, and teamwork to uphold service standards for Hoosiers across Indiana. The position emphasizes reliable cash handling, problem resolution, and adherence to BMV policies while offering opportunities to mentor colleagues and

Qualifications

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow.
• Ability to manage people, experienced in managing people/teams.
• Ability to successfully address customer concerns.
• Ability to identify problems and recommend creative solutions.
• Ability to utilize good judgement.
• Ability to apply fundamental cash management and accounting principles.
• Proficient with Microsoft Word, Excel, and e‑mail systems.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Use your job knowledge to conduct customer transactions.
• Answer customers' questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy and timeliness.
• Work with leadership to resolve escalated issues.
• File applications as completed throughout the day.
• Audit CSR transactions for accuracy and proper accounting.
• Clarify and interpret BMV policies for branch staff.

Skills

Customer service

Cash handling

Communication

Problem solving

Team leadership

Attention to detail

Multi-tasking

Travel readiness

Computer skills

Adaptability

Education

High School Diploma or HSE

Tools

Microsoft Word

Microsoft Excel

Email systems

Job description

The State of Indiana is hiring a Customer Service Representative at the Jasper BMV Branch. You will be the frontline contact, handling customer transactions, guiding inquiries, and supporting daily branch operations.

This on-site role requires strong communication, accuracy, and teamwork to uphold service standards for Hoosiers across Indiana. The position emphasizes reliable cash handling, problem resolution, and adherence to BMV policies while offering opportunities to mentor colleagues and