Frontline CSR — Real Impact & Growth in Public Service

State of Indiana; Jasper (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health Savings Account

Pension plan options

Paid leave

Education reimbursement

LinkedIn Learning access

Free Parking

Job summary

The State of Indiana—Bureau of Motor Vehicles (BMV) in Jasper—seeks a Customer Service Representative to deliver timely, accurate service and assist Hoosiers with a broad scope of BMV needs. The position supports branch operations and ensures smooth daily processes at the Jasper, Indiana branch.

Salary starts at $37,654.50 and may reflect education and experience. Applicants can view the total compensation via the Compensation Calculator; full benefits accompany a full-time role.

Qualifications

• High school diploma or HSE, with customer service experience.
• Ability to travel up to 20% of the time to branch locations, training, or community activities.
• Ability to process cash and card transactions.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Open and close the branch daily.
• Check transactions for accuracy and timeliness.
• Resolve escalated customer concerns with leadership.
• File applications as completed throughout the day.

Skills

Customer service

Critical thinking

Cash handling

Communication skills

Education

High School Diploma or HSE

Job description

The State of Indiana—Bureau of Motor Vehicles (BMV) in Jasper—seeks a Customer Service Representative to deliver timely, accurate service and assist Hoosiers with a broad scope of BMV needs. The position supports branch operations and ensures smooth daily processes at the Jasper, Indiana branch.

Salary starts at $37,654.50 and may reflect education and experience. Applicants can view the total compensation via the Compensation Calculator; full benefits accompany a full-time role.