Lead Coordinator – ObGyn Ops & Patient Experience

UVM Health - Porter Medical Center; Middlebury (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

Porter Medical Center is seeking a highly organized Lead Coordinator to oversee our front desk operations and support teams across a busy ObGyn clinic. The role focuses on improving scheduling, patient flow, and overall service quality while ensuring regulatory compliance.

The Lead Coordinator will supervise front desk staff, coordinate with clinical teams, and drive process enhancements to sustain efficient operations and a positive patient experience.

Qualifications

• Experience in ObGyn or women's health is strongly preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Experience scheduling surgeries and other surgical procedures is preferred.
• Familiarity with electronic health records (EHR) and scheduling systems is preferred.

Responsibilities

• Oversee and support front desk team, ensuring adherence to workflows and service standards.
• Maintain and improve scheduling, check-in/check-out, and patient flow processes.
• Assign tasks, monitor performance, and provide coaching to foster a collaborative, efficient work environment.
• Address operational challenges promptly to minimize disruption to patient care.
• Serve as the primary liaison between front desk staff, clinical teams, and management.
• Ensure adherence to organizational policies, privacy regulations, and quality standards.

Skills

Leadership

Organizational skills

Communication

Problem solving

Scheduling surgeries

EHR familiarity

Education

One year in medical office setting

Tools

Meditech

Epic

Scheduling systems

Job description

Porter Medical Center is seeking a highly organized Lead Coordinator to oversee our front desk operations and support teams across a busy ObGyn clinic. The role focuses on improving scheduling, patient flow, and overall service quality while ensuring regulatory compliance.

The Lead Coordinator will supervise front desk staff, coordinate with clinical teams, and drive process enhancements to sustain efficient operations and a positive patient experience.