Lead Content Strategist & Team Leader Remote

Capital One; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Content Manager III to lead the Card Shared Services: Learning & Knowledge team in a remote capacity within the United States. The role focuses on coaching content strategists, delivering high-quality, user-centric content for agents, and aligning content with strategic objectives.

You will drive research, governance, and writing standards, mentor teammates, and ensure timely delivery of content solutions across the organization.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of writing experience in content strategy, UX writing, technical writing, communications, or marketing.
• At least 2 years of people leadership experience.

Responsibilities

• Lead and coach a team of content strategists to deliver high-quality content solutions.
• Partner with project customers and stakeholders to prioritize projects and align with business needs.
• Set governance standards and ensure content adheres to compliance requirements.

Skills

Content strategy

Leadership

Communication

Influence

Job description

Capital One is seeking a Content Manager III to lead the Card Shared Services: Learning & Knowledge team in a remote capacity within the United States. The role focuses on coaching content strategists, delivering high-quality, user-centric content for agents, and aligning content with strategic objectives.

You will drive research, governance, and writing standards, mentor teammates, and ensure timely delivery of content solutions across the organization.