Content Design Director – Consumer & Developer Experience

Capital One; New York (NY); On-site; USD 294,100 - 335,700; Full time

Job summary

Capital One is seeking a Senior Director of Content Design to lead the Consumer and Developer Experience design team, shaping the content discipline across products. You will mentor senior designers, set vision, and partner with product, design, and research to deliver outstanding customer experiences.

The role emphasizes leveraging content design expertise to drive business outcomes, scale design systems, and influence strategy with executive stakeholders.

Qualifications

• At least 10 years leading content design teams and delivering products to market.
• Extensive experience with design systems and cross-functional collaboration.
• Experience managing managers (3+ years).

Responsibilities

• Lead a team of content designers and leaders within Consumer and Developer Experience.
• Partner with product design, research, PMs, and engineering to drive high-impact projects.
• Advocate for scalable content strategies and governance across platforms.

Skills

Content Design

Leadership

User-Centered

Collaboration

Communication

Strategy

Mentoring

Design Systems

AI content

Tools

Figma

Job description

Capital One is seeking a Senior Director of Content Design to lead the Consumer and Developer Experience design team, shaping the content discipline across products. You will mentor senior designers, set vision, and partner with product, design, and research to deliver outstanding customer experiences.

The role emphasizes leveraging content design expertise to drive business outcomes, scale design systems, and influence strategy with executive stakeholders.