Remote Content Strategy Lead

Capital One; Tampa (FL); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Content Manager III to lead a content strategy team within Card Shared Services: Learning & Knowledge. You will coach, govern content quality, and align projects with stakeholder priorities to improve agent experiences.

The role emphasizes data-informed decisions, cross-functional collaboration, and mentoring a team of writers to deliver intuitive content for millions of customers.

Qualifications

• 3+ years of writing experience in content strategy, UX writing, technical writing, communications, or marketing
• 2+ years of people leadership experience

Responsibilities

• Lead and coach a team of content strategists to deliver on-time, high-quality content solutions
• Partner with stakeholders to understand objectives and prioritize projects
• Use data and agent feedback to identify improvements in content experiences
• Write clear, human-centric content and mentor others in writing best practices
• Ensure content adheres to governance, standards, and compliance
• Build relationships across the organization to drive continuous content improvements

Skills

Content strategy

UX writing

Leadership

Project management

Communication

Research

Quality governance

Education

High School Diploma or equivalent

Job description

Capital One is seeking a Content Manager III to lead a content strategy team within Card Shared Services: Learning & Knowledge. You will coach, govern content quality, and align projects with stakeholder priorities to improve agent experiences.

The role emphasizes data-informed decisions, cross-functional collaboration, and mentoring a team of writers to deliver intuitive content for millions of customers.