Knowledge Management & Learning Lead

Socket.dev; Richmond (VA); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One is seeking a Knowledge Manager in a hybrid role to drive content strategy and knowledge experiences for learning and knowledge teams. The role focuses on program leadership, process optimization, and collaboration with senior leadership to execute strategic initiatives, with a flexible hybrid office schedule.

Ideal candidates bring 4+ years in content strategy, UX writing, or marketing, plus 3+ years in project or process management, and strong stakeholder engagement skills.

Qualifications

• 4+ years experience in content strategy, UX writing, communications or marketing.
• Strong project management and stakeholder coordination skills.
• Proficiency with Google Suite and Microsoft Office.

Responsibilities

• Lead end-to-end planning, execution, and delivery of strategic projects and programs.
• Collaborate to refine horizontal operating model and standardize processes.
• Translate strategic objectives into actionable initiatives and roadmaps.
• Provide mentorship and guidance to team members and foster accountability.

Skills

Content strategy

UX writing

Communications

Marketing

Project management

Google Suite

Microsoft Office

Education

High School Diploma/ GED

4+ years experience

Tools

N/A

Job description

Capital One is seeking a Knowledge Manager in a hybrid role to drive content strategy and knowledge experiences for learning and knowledge teams. The role focuses on program leadership, process optimization, and collaboration with senior leadership to execute strategic initiatives, with a flexible hybrid office schedule.

Ideal candidates bring 4+ years in content strategy, UX writing, or marketing, plus 3+ years in project or process management, and strong stakeholder engagement skills.