Knowledge & Learning Strategy Manager

Capital One National Association

Richmond, Northern (VA, KY)

Hybrid

USD 122,000 - 153,000

Full time

7 days ago

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Job summary

Capital One is seeking an experienced Knowledge Manager to join the Card Shared Services: Learning & Knowledge team. The role focuses on content strategy, knowledge management, and program leadership to empower customer service agents and leaders.

The ideal candidate demonstrates problem solving, communication with stakeholders, and team collaboration in a hybrid environment. The role emphasizes leading strategic initiatives, enabling cross-functional collaboration, and delivering measurable

Qualifications

High School Diploma, GED, or equivalent certification.
At least 4 years experience in content strategy, UX writing, communications, or marketing
At least 3 years of project or process management experience
At least 2 years of experience using Google Suite or Microsoft Office

Responsibilities

Lead end-to-end planning, execution, and delivery of strategic projects and programs.
Identify and mitigate roadblocks and keep projects on track.
Provide regular, transparent updates on project progress.
Collaborate to refine the horizontal operating model for better processes and communication.
Identify opportunities for process improvement and standardization across departments.
Translate strategic objectives into actionable initiatives and roadmaps.
Lead or support strategic initiatives from ideation to post-implementation review.
Provide guidance and mentorship to team members to elevate skills and capabilities.