Lead Consumer Services Coordinator

Automatic Data Processing, Inc.; West Chatsworth (CA); Hybrid; USD 88,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Flexible Spending Account

Life Insurance

Vision Plan

Retirement Plan

457/403(b) Plans

Public Service Loan Forgiveness

Paid Time Off

Holidays

Hybrid-remote option

Job summary

NLACRC is seeking a Consumer Services Supervisor to provide information, advocacy, and service coordination for individuals with developmental disabilities in the SFV region. The role includes planning, coordinating services, and documenting case information in compliance with NLACRC policies.

Responsibilities span collaborating with families, service providers, and interdisciplinary teams, attending meetings, and ensuring timely access to community resources.

Qualifications

• Understanding of family systems and person-centered planning to empower individuals
• Ability to work independently and in an interdisciplinary team
• Excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook

Responsibilities

• Provide information, advocacy, and service arrangement for consumers and families
• Develop and monitor program plans for individuals and revise as needed
• Identify and coordinate services for individuals and families
• Document and report in accordance with regulations and NLACRC policies
• Advocate for individuals served with community agencies
• Attend interdisciplinary meetings with individuals, families, service providers and advocates
• Rotate officer-of-the-day duties and provide case-coverage and on-call services when required

Skills

Verbal and written communication

Bilingual Spanish (may be required)

MS Word & MS Outlook

Education

Bachelor’s Degree in psychology/social work/sociology or related field

Master’s Degree in psychology/social work/sociology or related field

Tools

California Driver’s License

Job description

NLACRC is seeking a Consumer Services Supervisor to provide information, advocacy, and service coordination for individuals with developmental disabilities in the SFV region. The role includes planning, coordinating services, and documenting case information in compliance with NLACRC policies.

Responsibilities span collaborating with families, service providers, and interdisciplinary teams, attending meetings, and ensuring timely access to community resources.