Service Coordinator Specialist - Enhanced Case - Job #677

North LA County Regional Center (NLACRC); Lancaster (CA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Pre-Tax Flexible Spending Accounts

Life and disability insurance

Vision plan

Retirement plan (CalPERS)

Public Service Loan Forgiveness

Job summary

North Los Angeles County Regional Center (NLACRC) is seeking a Consumer Services Specialist - Enhanced Service Coordination to assist individuals and families in accessing regional center services with a focus on cultural and linguistic needs. You will advocate, develop and monitor individualized plans and collaborate with a multidisciplinary team.

The role requires a bachelor’s degree in a human services field and two years of related experience, with a Master’s degree as a substitute.

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or related human services field; a Master’s degree may substitute for experience.
• Two years of related experience required; Master’s degree may substitute for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Empowering individuals to achieve their goals; strong written and verbal communication skills.
• Knowledge of intellectual and developmental disabilities; good organizational skills; ability to work independently and with an interdisciplinary team.

Responsibilities

• Assist individuals and families who are underserved and not fully accessing regional center services, focusing on cultural and linguistic needs.
• Identify barriers to service delivery and implement culturally sensitive strategies with empathy, trust, and respect.
• Advocate for individuals served by community agencies.
• Participate in development, monitoring, and revision of program plans for individuals.
• Documentation, completing forms and reports per regulations and NLACRC policies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, and advocates.
• Rotate officer-of-the-day duties and provide case-coverage and emergency on-call services when required.

Job description

Consumer Services Specialist - Enhanced Service Coordination

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974.

Supervision

Receives supervision from Consumer Services Supervisors/Managers.

The Position And Job Summary

• Assist individuals and their families who are underserved and who are not fully accessing regional center services; with a particular focus on cultural and linguistic needs, including individuals who are monolingual.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Serve as an advocate for individuals served by community agencies.
• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education And Experience

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Skills And Abilities

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

NLACRC Offers An Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non - exempt.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance