Consumer Services Supervisor — Hybrid, Community Impact

Automatic Data Processing, Inc.; Santa Clarita (CA); Hybrid; USD 88,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Pre-Tax Flexible Spending Account

Life Insurance

Vision plan

CalPERS retirement plan

457 and 403(b) deferred compensation

Public Service Loan Forgiveness

Paid Time Off (3 weeks first year)

12 paid holidays

Hybrid/Remote option

Job summary

NLACRC, a private, nonprofit agency contracted with the California Department of Developmental Services, seeks a Consumer Services Supervisor in Santa Clarita. The role focuses on information, advocacy, and arranging services for consumers and families in the SCV region.

Responsibilities include coordinating services, documenting activities, attending interdisciplinary meetings, and advocating for clients while addressing barriers with culturally sensitive approaches.

Qualifications

• Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field; Five years of Regional Center experience.
• Master's degree in psychology, social work, sociology, or related human services field or in a related field; Two years of related professional/leadership experience.
• Master’s Degree in an unrelated field; Three to five years of related professional/leadership experience; Three years of professional experience should include service coordination at a Regional Center or related experiences.

Responsibilities

• Provide information, advocacy, and service arrangement for consumers and families.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Skills

MS Word

MS Outlook

Verbal communication

Written communication

Driver’s license

Education

Bachelor’s Degree in psychology/social work/sociology

Master's degree in psychology/social work/sociology

Master’s Degree in an unrelated field

Tools

MS Word

MS Outlook

Job description

NLACRC, a private, nonprofit agency contracted with the California Department of Developmental Services, seeks a Consumer Services Supervisor in Santa Clarita. The role focuses on information, advocacy, and arranging services for consumers and families in the SCV region.

Responsibilities include coordinating services, documenting activities, attending interdisciplinary meetings, and advocating for clients while addressing barriers with culturally sensitive approaches.