Lead, Consumer Product Communications & Launches

OpenAI, Inc.; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

OpenAI is seeking a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and our consumer-facing products. You will lead strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

You’ll develop clear narratives, create compelling launches, demonstrations, and stories about how people use AI in daily life, and build momentum across announcements while earning trust from our most engaged users.

Qualifications

• Hands-on communications leadership with strong editorial judgment.
• Experience leading product communications for consumer technology, including major launches and proactive campaigns.
• Ability to turn complex product capabilities into clear, compelling stories without losing accuracy.

Responsibilities

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, aligning product developments with user needs.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, and spokesperson prep.
• Develop proactive campaigns showing how people use our products to learn, create, and solve everyday problems.
• Partner with Product, Research, Engineering, Marketing, Design, Legal, and other teams to shape plans and communicate accurately.
• Build relationships with consumer journalists, creators, and voices to help people understand new technology.
• Direct the consumer communications agency partner, set priorities, provide briefs, and ensure high-quality results.
• Write and edit launch materials, pitches, talking points, and communications with clarity and originality.
• Anticipate questions, incorporate audience feedback, and assess campaigns' impact on understanding and trust.

Skills

Storytelling

Media relations

Product communications

Agency management

Editorial judgment

Cross-functional collaboration

Job description

OpenAI is seeking a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and our consumer-facing products. You will lead strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

You’ll develop clear narratives, create compelling launches, demonstrations, and stories about how people use AI in daily life, and build momentum across announcements while earning trust from our most engaged users.