Head of Consumer Product Communications & Launches

OpenAI, Inc.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

OpenAI, Inc. is seeking a Consumer Product Communications Lead to shape how people understand ChatGPT and our consumer-facing products. You will own strategy, narrative, and launches, partnering with product, insights, and media to tell trusted stories that resonate with users.

This hands-on role requires editorial judgment, creative ambition, and the ability to turn ideas into measurable outcomes. You will coordinate campaigns, manage external agencies, and help people see how AI augments

Qualifications

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
• This role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results.
• You\'ll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.

Responsibilities

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.

Job description

OpenAI, Inc. is seeking a Consumer Product Communications Lead to shape how people understand ChatGPT and our consumer-facing products. You will own strategy, narrative, and launches, partnering with product, insights, and media to tell trusted stories that resonate with users.

This hands-on role requires editorial judgment, creative ambition, and the ability to turn ideas into measurable outcomes. You will coordinate campaigns, manage external agencies, and help people see how AI augments