Consumer Product Communications Lead

OpenAI, Inc.; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

OpenAI, Inc. is seeking a Consumer Product Communications Lead to shape how people understand ChatGPT and our consumer-facing products. You will own strategy, narrative, and launches, partnering with product, insights, and media to tell trusted stories that resonate with users.

This hands-on role requires editorial judgment, creative ambition, and the ability to turn ideas into measurable outcomes. You will coordinate campaigns, manage external agencies, and help people see how AI augments

Qualifications

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.
• This role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results.
• You\'ll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.

Responsibilities

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.
• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.
• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.

Job description

About the Team

OpenAI's Product & Research Communications team helps people understand our technology, what it makes possible, and how to use it. We work closely with teams across the company to bring new products and research to the world, tell stories grounded in real experiences, and build trusted relationships with journalists.

About the Role

We're looking for a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI's consumer-facing products. You'll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

You'll develop a clear narrative for our consumer products and bring it to life through compelling launches, useful demonstrations, and stories about how people use AI in their everyday lives.

You'll build momentum between announcements, finding fresh ways to reach new audiences while earning the trust of the people who use our products most deeply.

This role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results. You'll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.

In this role, you will:

• Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.

• Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.

• Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.

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