Lead Confirmation Call Center Manager

BCI Acrylic Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Professional Development

Casual dress code

Free snacks

Company discounts

Free parking

Job summary

Cousins Roofing, Siding & Decks seeks an experienced Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing call center operations, managing a team, and ensuring high customer satisfaction.

The ideal candidate should have managerial experience in call centers, strong communication skills, and a customer service background. The position offers a competitive salary with bonuses, comprehensive benefits, and an opportunity for growth in a reputable company.

Qualifications

• Prior call center management experience required.
• Ability to work evenings and weekends as needed.
• Organized, detail-oriented, and results-driven.

Responsibilities

• Oversee daily call center operations.
• Hire, train, and manage Call Center Representatives.
• Schedule and confirm customer appointments.

Skills

Strong communication skills

Leadership skills

Customer service experience

Conflict resolution ability

Proficiency with computers and CRM systems

Job description

Cousins Roofing, Siding & Decks seeks an experienced Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing call center operations, managing a team, and ensuring high customer satisfaction.

The ideal candidate should have managerial experience in call centers, strong communication skills, and a customer service background. The position offers a competitive salary with bonuses, comprehensive benefits, and an opportunity for growth in a reputable company.