Lead Call Center Manager – Pittsburgh, PA (Growth & Bonus)

Bath Concepts Independent Dealers; Pittsburgh (Allegheny County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Professional Development

Casual dress code

Free snacks

Company discounts

Free parking

Job summary

Cousins Roofing, Siding & Decks is hiring a Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing daily operations and managing call center representatives. Ideal candidates should have prior management experience, strong communication skills, and a customer-service background.

The position offers competitive salary from $55,000 to $80,000 annually, complemented by a robust benefits package. Join a supportive and reputable company focused on professional growth.

Qualifications

• Prior call center management experience required.
• Strong communication and leadership skills.
• Customer service experience with conflict resolution ability.

Responsibilities

• Schedule and confirm customer appointments.
• Hire, train, and manage Call Center Representatives.
• Handle inbound and outbound calls.
• Provide excellent customer service and resolve issues.
• Manage sales representatives’ schedules.

Skills

Call Center Management Experience

Communication Skills

Customer Service Experience

Conflict Resolution Ability

Proficiency with Computers/CRM Systems

Job description

Cousins Roofing, Siding & Decks is hiring a Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing daily operations and managing call center representatives. Ideal candidates should have prior management experience, strong communication skills, and a customer-service background.

The position offers competitive salary from $55,000 to $80,000 annually, complemented by a robust benefits package. Join a supportive and reputable company focused on professional growth.