Confirmation Call Center Manager

BCI Acrylic Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Professional Development

Casual dress code

Free snacks

Company discounts

Free parking

Job summary

Cousins Roofing, Siding & Decks seeks an experienced Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing call center operations, managing a team, and ensuring high customer satisfaction.

The ideal candidate should have managerial experience in call centers, strong communication skills, and a customer service background. The position offers a competitive salary with bonuses, comprehensive benefits, and an opportunity for growth in a reputable company.

Qualifications

• Prior call center management experience required.
• Ability to work evenings and weekends as needed.
• Organized, detail-oriented, and results-driven.

Responsibilities

• Oversee daily call center operations.
• Hire, train, and manage Call Center Representatives.
• Schedule and confirm customer appointments.

Skills

Strong communication skills

Leadership skills

Customer service experience

Conflict resolution ability

Proficiency with computers and CRM systems

Job description

Confirmation Call Center Manager – Pittsburgh, PA
Cousins Roofing, Siding & Decks – Pittsburgh, PA
Salary: $55,000 – $80,000 annually + bonus opportunities

Benefits:

• Medical, Dental, Vision
• 401(k)
• Paid Vacation
• Professional Development
• Casual dress code
• Free snacks
• Company discounts
• Free parking

Now Hiring – Experienced Call Center Manager

Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.

About the Role

As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.

What You’ll Do

• Schedule and confirm customer appointments
• Hire, train, and manage Call Center Representatives
• Handle inbound and outbound calls
• Provide excellent customer service and resolve issues
• Manage sales representatives’ schedules
• Track performance and ensure team meets weekly and monthly goals

What We’re Looking For

• Prior call center management experience required
• Strong communication and leadership skills
• Customer service experience with conflict resolution ability
• Proficiency with computers and CRM systems
• Ability to work evenings and weekends as needed
• Organized, detail-oriented, and results-driven

Why Join Cousins Roofing, Siding & Decks

• Competitive salary with bonus opportunities
• Comprehensive benefits package
• Supportive and professional work environment
• Opportunity for growth and development
• Established and reputable company

If you’re an experienced leader ready to take the next step in your career, apply today.