Lead Call Center Manager | Coach Top Agents, Commission

Rainsoftcarolinas; Wilmington (DE); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

Paid Time Off

Opportunities for Advancement

Awards and Recognition

Job summary

Rainsoftcarolinas, based in Wilmington, DE, is seeking a Call Center Supervisor/Mgr to lead a team of agents. This full-time role focuses on development, coaching, and performance management to exceed client goals. You will ensure team efficiency and quality of service while fostering a motivating work environment.

The position offers competitive pay, paid time off, and opportunities for growth. Candidates should possess strong management skills and a customer-centric approach.

Qualifications

• 3+ years of management experience preferred.
• Call center experience preferred.
• Dynamic personality with focus on customer service.

Responsibilities

• Ensure team meets company and client expectations.
• Generate qualified appointments with homeowners.
• Develop coaching plans based on employee need.
• Train and motivate agents to exceed performance goals.

Skills

Management experience

Call Center experience

Excellent communication skills

Customer service focus

Organizational skills

Job description

Rainsoftcarolinas, based in Wilmington, DE, is seeking a Call Center Supervisor/Mgr to lead a team of agents. This full-time role focuses on development, coaching, and performance management to exceed client goals. You will ensure team efficiency and quality of service while fostering a motivating work environment.

The position offers competitive pay, paid time off, and opportunities for growth. Candidates should possess strong management skills and a customer-centric approach.