Call Center Lead - In-Office, Bonuses & Growth

Bath Planet; Lemoyne (Cumberland County); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Weekly pay & bonuses

In-office Harrisburg

Paid training

Career growth

Supportive team

Remodeling focus

Job summary

Focal Point Remodeling in Harrisburg, PA is seeking a driven Call Center Lead to manage in-office calls and schedule homeowner consultations. You will answer inbound calls, follow a proven script, qualify prospects, and input data into our CRM while supporting our sales team.

The role offers weekly pay, performance bonuses, paid training, and clear opportunities for career growth in a fast-growing remodeling company that values customer service and teamwork.

Qualifications

• Strong communication and customer service skills.
• Comfortable speaking with customers over the phone.
• Basic computer and data entry skills.
• Positive attitude, dependable, and goal-oriented.
• Ability to multitask in a fast-paced office environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations.
• Answer inbound calls generated through our marketing campaigns.
• Follow a proven script while building rapport with customers.
• Overcome objections and qualify prospective homeowners.
• Schedule appointments for our sales representatives.
• Enter and update customer information in our CRM.
• Confirm appointments and complete follow-up calls.
• Maintain accurate records and reports.

Skills

Communication

Customer service

Phone skills

Data entry

Multitasking

Self-motivation

Achievement orientation

Tools

CRM

Job description

Focal Point Remodeling in Harrisburg, PA is seeking a driven Call Center Lead to manage in-office calls and schedule homeowner consultations. You will answer inbound calls, follow a proven script, qualify prospects, and input data into our CRM while supporting our sales team.

The role offers weekly pay, performance bonuses, paid training, and clear opportunities for career growth in a fast-growing remodeling company that values customer service and teamwork.