Confirmation Call Center Manager

Bath Concepts Independent Dealers; Pittsburgh (Allegheny County); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Professional Development

Casual dress code

Free snacks

Company discounts

Free parking

Job summary

Cousins Roofing, Siding & Decks is hiring a Confirmation Call Center Manager in Pittsburgh, PA. This role involves overseeing daily operations and managing call center representatives. Ideal candidates should have prior management experience, strong communication skills, and a customer-service background.

The position offers competitive salary from $55,000 to $80,000 annually, complemented by a robust benefits package. Join a supportive and reputable company focused on professional growth.

Qualifications

• Prior call center management experience required.
• Strong communication and leadership skills.
• Customer service experience with conflict resolution ability.

Responsibilities

• Schedule and confirm customer appointments.
• Hire, train, and manage Call Center Representatives.
• Handle inbound and outbound calls.
• Provide excellent customer service and resolve issues.
• Manage sales representatives’ schedules.

Skills

Call Center Management Experience

Communication Skills

Customer Service Experience

Conflict Resolution Ability

Proficiency with Computers/CRM Systems

Job description

Confirmation Call Center Manager – Pittsburgh, PA

Cousins Roofing, Siding & Decks – Pittsburgh, PA

Salary: $55,000 – $80,000 annually + bonus opportunities

Benefits

• Medical, Dental, Vision
• 401(k)
• Paid Vacation
• Professional Development
• Casual dress code
• Free snacks
• Company discounts
• Free parking

Now Hiring – Experienced Call Center Manager

Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.

About The Role

As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.

What You’ll Do

• Schedule and confirm customer appointments
• Hire, train, and manage Call Center Representatives
• Handle inbound and outbound calls
• Provide excellent customer service and resolve issues
• Manage sales representatives’ schedules
• Track performance and ensure team meets weekly and monthly goals

What We’re Looking For

• Prior call center management experience required
• Strong communication and leadership skills
• Customer service experience with conflict resolution ability
• Proficiency with computers and CRM systems
• Ability to work evenings and weekends as needed
• Organized, detail-oriented, and results-driven

Why Join Cousins Roofing, Siding & Decks

• Competitive salary with bonus opportunities
• Comprehensive benefits package
• Supportive and professional work environment
• Opportunity for growth and development
• Established and reputable company