Lead Configuration & Repair Technician

Socket.dev; Camp Hill (Cumberland County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a Lead for Depot Services in the United States to drive configuration, repair, and support activities for Retail, Office, and Consumer Technology equipment. You will own projects, mentor teammates, and coordinate with internal teams to ensure successful outcomes.

The role focuses on asset and lifecycle management for common office devices, with a blended onsite/config center work environment and potential warehousing support as needed.

Qualifications

• This role requires leading a team or project and owning outcomes.
• Mentor teammates and support their development.
• Collaborate with other teams and stakeholders to meet objectives.
• Suggest and implement improvements to processes and workflows.
• Handle team dynamics and support management in complex tasks.

Responsibilities

• Configurations: evaluate customer needs, select software packages and device configurations.
• Repairs: identify issues and replace hardware components as needed.
• Support: assist with asset tagging, work order triaging, quality control and order entry.

Skills

Team leadership

Project ownership

Mentoring

Cross-functional collaboration

Process improvement

Troubleshooting

Communication

Customer focus

Job description

Socket.dev is seeking a Lead for Depot Services in the United States to drive configuration, repair, and support activities for Retail, Office, and Consumer Technology equipment. You will own projects, mentor teammates, and coordinate with internal teams to ensure successful outcomes.

The role focuses on asset and lifecycle management for common office devices, with a blended onsite/config center work environment and potential warehousing support as needed.