Manager, Configuration Center

Essintial Enterprise Solutions LLC; Camp Hill (Cumberland County); On-site; USD 70,000 - 100,000; Full time

Job summary

Essintial Enterprise Solutions LLC in the United States is seeking a Depot Configuration Center Manager to oversee our in-house technical services team, driving asset configuration, repair, and lifecycle management for Retail, Office, and Consumer Technology equipment.

You will lead technicians, manage workflows, ensure productivity, and collaborate with customers to assess needs and propose improvements that enhance service delivery and profitability.

Qualifications

• Experience in asset management, device repair, configuration, and network fundamentals.
• Proven leadership with ability to delegate, prioritize, and manage operations.
• Strong troubleshooting for PCs, laptops, printers, scanners, and POS tech.
• Proficient with Excel and asset tracking systems.
• Excellent written and verbal communication for team and customers.
• Comfortable in a fast-paced, hands-on operations environment.

Responsibilities

• Supervise Depot Configuration Center Technicians and guide staffing and performance.
• Manage workflows, priorities, and production schedules to meet commitments.
• Monitor productivity, policy adherence, attendance, and quality standards.
• Assist with production tasks to meet deadlines.
• Serve as primary point of contact for escalations and communicate with upper management.
• Collaborate with customers to assess needs and propose improvements.
• Oversee hardware/software configurations, repairs, and network setup for equipment.
• Update technical documentation for accuracy and efficiency.
• Identify and implement process improvements to boost effectiveness and profitability.

Skills

Asset management

Device repair

Configuration

Network fundamentals

Leadership

Troubleshooting

Excel familiarity

Communication

Tools

MDM software

System management software

Oracle POS software

Job description

About the Role

We are seeking a Depot Configuration Center Manager to oversee and drive the productivity of our in-house technical services team. This role is crucial in ensuring our Depot Services operations run smoothly, maintaining efficiency in asset configuration, repair, and lifecycle management for a variety of Retail, Office, and Consumer Technology equipment.

The ideal candidate will have a strong technical background in asset management, device repair & configuration, and network fundamentals. Additionally, experience in process improvement and leadership is essential for guiding our team and ensuring high-quality service delivery.

Key Responsibilities

• Team Leadership & Operations:
• Supervise Depot Configuration Center Technicians and provide guidance on staffing and performance.
• Manage workflows, priorities, and production schedules to meet customer commitments.
• Monitor technician productivity, policy adherence, attendance, and quality standards.
• Assist with production tasks as needed to meet deadlines.
• Customer & Business Management:
• Serve as the primary point of contact for escalations, ensuring timely communication and resolution of issues.
• Provide regular updates to upper management regarding department status, challenges, and opportunities.
• Work with customers to assess technical needs, propose solutions, and provide feedback for continuous improvement.
• Technical & Process Improvement:
• Oversee hardware and software configurations, repairs, and network setup for a range of technology equipment.
• Evaluate and update technical documentation to ensure accuracy and efficiency.
• Identify and implement process improvements to enhance department effectiveness and profitability.

#EES25

Requirements

• Prior experience in a technical field with a focus on asset management, device repair, configuration, and network fundamentals.
• Proven leadership experience with the ability to delegate, prioritize, and manage department operations.
• Strong troubleshooting and diagnostic skills related to PCs, laptops, printers, scanners, mobile devices, and POS technology.
• Familiarity with Excel functions and systematic asset tracking.
• Excellent written and oral communication skills for team and customer interactions.
• Ability to work in a fast-paced, hands-on environment, ensuring quality and efficiency in operations.

Preferred Qualifications (a Plus)

• Experience with MDM software for device management.
• Familiarity with system management software for enterprise IT environments.
• Knowledge of Oracle-based POS software and related system configurations.

Why Join Us?

This is an opportunity to play a key role in our growing Depot Services operation, directly impacting our ability to provide high-quality technical solutions. You will lead a team, interact with key customers, and help drive process improvements that enhance service delivery and profitability.