Remote Lead Field Technician - IT Deployments & Leadership

Connection; Town of Florida (NY); Remote; USD 50,971 - 64,747; Full time

Job summary

Connection is seeking a Lead Field Technician to join our remote-capable field team. You will lead technicians, perform complex installations, troubleshoot on-site issues, and coordinate with project managers to deliver high-quality IT deployments.

You will travel to client sites as needed, ensuring safety, standards compliance, and timely completion of projects while maintaining strong communication with customers and internal stakeholders.

Qualifications

• Hands-on field services experience with hardware deployments.
• Experience leading technicians or serving as senior technical resource.
• Solid knowledge of SCCM imaging and Windows device configuration.

Responsibilities

• Lead and coordinate daily activities of field technicians on various job sites.
• Escalate complex issues to management when needed.
• Perform advanced installation, maintenance, and repair of systems and equipment.
• Troubleshoot field problems and interpret project documentation.
• Ensure installations comply with standards and safety requirements.
• Serve as primary on-site contact for customers and internal teams.

Skills

Field services

Hardware deployments

Multi-site rollouts

Team leadership

SCCM imaging and Windows config

Endpoint deployment

Tools

SCCM imaging

Windows device configuration

Endpoint deployment

Job description

Connection is seeking a Lead Field Technician to join our remote-capable field team. You will lead technicians, perform complex installations, troubleshoot on-site issues, and coordinate with project managers to deliver high-quality IT deployments.

You will travel to client sites as needed, ensuring safety, standards compliance, and timely completion of projects while maintaining strong communication with customers and internal stakeholders.