Field Services Lead - IT Installations & Support

Socket.dev; Camp Hill (Cumberland County); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking a Field Service Manager to lead a team of on-site IT technicians delivering installations, maintenance, and support. You’ll translate project scope into actionable field work with strong people management.

The role requires hands-on field experience, clear communication, and the ability to coordinate with project managers, customers and internal teams to keep operations running smoothly and on schedule.

Qualifications

• Hands-on background in field IT services, structured cabling, or technical support.
• Experience leading or mentoring others; formal management experience a plus, not required.
• Comfortable using Microsoft Office suite (Excel/PowerPoint) and CRM tools like Salesforce or similar.

Responsibilities

• Recruit, interview, hire, and onboard field technicians.
• Manage daily workload assignment, scheduling, and technician dispatch.
• Coach technicians on performance, technical skills, and professionalism; address issues early and directly.
• Monitor team performance and hold technicians accountable to utilization and quality targets.
• Ensure all work is completed in accordance with SOWs, quality standards, and contractual requirements.
• Serve as the escalation point for customer concerns and critical service events.
• Communicate clearly with technicians, customers, and internal teams.
• Partner with Project Managers to translate scope into field direction; ensure timely, quality work.
• Collaborate with FSMs and leadership to align field activities with company goals.

Skills

Hands-on IT field services

Structured cabling

Clear communication

Time management

Education

Associate’s degree or equivalent hands-on experience

5+ years field IT support

Leadership/mentoring experience

Tools

Microsoft Excel

PowerPoint

Salesforce/Service Cloud

SharePoint

Five9

Job description

Socket.dev is seeking a Field Service Manager to lead a team of on-site IT technicians delivering installations, maintenance, and support. You’ll translate project scope into actionable field work with strong people management.

The role requires hands-on field experience, clear communication, and the ability to coordinate with project managers, customers and internal teams to keep operations running smoothly and on schedule.