Manager, Configuration Center

Socket.dev; Camp Hill (Cumberland County); On-site; USD 75,000 - 105,000; Full time

Job summary

Socket.dev in the United States is seeking a Depot Configuration Center Manager to lead our in-house technical services team. You will oversee asset configuration, repairs, and lifecycle management across retail, office, and consumer tech equipment.

You will guide a team, manage workflows, and partner with customers to deliver high-quality service while driving efficiency and profitability. Strong technical background and leadership are essential to succeed.

Qualifications

• Prior experience in a technical field with asset management, device repair, configuration, and network fundamentals.
• Proven leadership experience with delegation, prioritization, and department operations.
• Strong troubleshooting and diagnostic skills for PCs, laptops, printers, scanners, and POS tech.
• Familiarity with Excel and systematic asset tracking.
• Excellent written and oral communication for team and customer interactions.
• Ability to work in a fast-paced, hands-on environment with quality and efficiency.

Responsibilities

• Supervise Depot Configuration Center Technicians and guide staffing and performance.
• Manage workflows, priorities, and production schedules to meet commitments.
• Monitor technician productivity, attendance, and quality standards.
• Assist with production tasks to meet deadlines as needed.
• Serve as primary contact for escalations and ensure timely issue resolution.
• Provide regular updates to management on status, challenges, and opportunities.
• Collaborate with customers to assess needs and propose improvements.
• Oversee hardware/software configurations, repairs, and network setup.
• Evaluate and update technical documentation for accuracy and efficiency.
• Identify and implement process improvements to boost effectiveness and profitability.

Skills

Asset management

Device repair & configuration

Team leadership

Network fundamentals

Troubleshooting

Communication

Tools

MDM software

System management software

Oracle POS software

Job description

About the Role

We are seeking a Depot Configuration Center Manager to oversee and drive the productivity of our in-house technical services team. This role is crucial in ensuring our Depot Services operations run smoothly, maintaining efficiency in asset configuration, repair, and lifecycle management for a variety of Retail, Office, and Consumer Technology equipment.

The ideal candidate will have a strong technical background in asset management, device repair & configuration, and network fundamentals. Additionally, experience in process improvement and leadership is essential for guiding our team and ensuring high-quality service delivery.

Key Responsibilities

• Team Leadership & Operations:
• Supervise Depot Configuration Center Technicians and provide guidance on staffing and performance.
• Manage workflows, priorities, and production schedules to meet customer commitments.
• Monitor technician productivity, policy adherence, attendance, and quality standards.
• Assist with production tasks as needed to meet deadlines.
• Customer & Business Management:
• Serve as the primary point of contact for escalations, ensuring timely communication and resolution of issues.
• Provide regular updates to upper management regarding department status, challenges, and opportunities.
• Work with customers to assess technical needs, propose solutions, and provide feedback for continuous improvement.
• Technical & Process Improvement:
• Oversee hardware and software configurations, repairs, and network setup for a range of technology equipment.
• Evaluate and update technical documentation to ensure accuracy and efficiency.
• Identify and implement process improvements to enhance department effectiveness and profitability.

#EES25

Requirements

• Prior experience in a technical field with a focus on asset management, device repair, configuration, and network fundamentals.
• Proven leadership experience with the ability to delegate, prioritize, and manage department operations.
• Strong troubleshooting and diagnostic skills related to PCs, laptops, printers, scanners, mobile devices, and POS technology.
• Familiarity with Excel functions and systematic asset tracking.
• Excellent written and oral communication skills for team and customer interactions.
• Ability to work in a fast-paced, hands-on environment, ensuring quality and efficiency in operations.

Preferred Qualifications (a Plus)

• Experience with MDM software for device management.
• Familiarity with system management software for enterprise IT environments.
• Knowledge of Oracle-based POS software and related system configurations.

Why Join Us?

This is an opportunity to play a key role in our growing Depot Services operation, directly impacting our ability to provide high-quality technical solutions. You will lead a team, interact with key customers, and help drive process improvements that enhance service delivery and profitability.