Lead Concierge Supervisor - Luxury Residences (Fort Worth)

Stratton Amenities; Fort Worth (TX); In loco; USD 23.000 - 25.000; Part-time

Descrizione del lavoro

Stratton Amenities is seeking a Lead Concierge to oversee front desk operations at a luxury multifamily property in Fort Worth. This on-site role requires a confident, service-driven leader to manage a concierge team and act as the primary liaison between property management and staff.

You will model outstanding hospitality, supervise payroll, and drive service excellence. The ideal candidate will have at least five years in upscale hospitality or luxury customer service, excellent

Competenze

• Minimum of five years of hospitality or luxury customer service experience.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Ability to build professional relationships with residents and clients.
• Professional appearance and demeanor at all times.

Mansioni

• Act as the on-site leader and face of the property, setting the standard for professionalism and service.
• Serve as the primary point of contact between the property manager and the concierge team.
• Deliver anticipatory service for residents, guests, and prospects.
• Address resident concerns and complaints promptly and professionally.
• Lead monthly staff meetings and conduct one-on-one check-ins focused on performance and development.
• Develop, update, and enforce concierge SOPs to improve service quality.

Conoscenze

Hospitality leadership

Customer service

Communication skills

Team management

Detail-oriented

Descrizione del lavoro

Stratton Amenities is seeking a Lead Concierge to oversee front desk operations at a luxury multifamily property in Fort Worth. This on-site role requires a confident, service-driven leader to manage a concierge team and act as the primary liaison between property management and staff.

You will model outstanding hospitality, supervise payroll, and drive service excellence. The ideal candidate will have at least five years in upscale hospitality or luxury customer service, excellent