Lead Luxury Concierge Onsite Hospitality Leader

Stratton Amenities; Flower Mound (TX); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Stratton Amenities in Flower Mound, TX seeks an experienced Lead Concierge to oversee front desk operations and lead a concierge team. You will be the on-site leader, liaising with property management to ensure service excellence and operational consistency.

The role requires a passion for hospitality, strong communication, and proven leadership. Flexible to work nights, weekends, and holidays, with a focus on professional appearance and guest satisfaction.

Formación

• Minimum five years of hospitality or luxury customer service experience.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• Ability to maintain professionalism and discretion under pressure.
• Flexible to work nights, weekends, and holidays.

Responsabilidades

• Act as the on-site leader and face of the property.
• Oversee concierge team and coordinate with property management.
• Deliver anticipatory service for residents and guests.
• Manage staff schedules and payroll submissions.
• Develop and enforce SOPs to improve service quality.
• Conduct regular meetings with property manager to review service levels.
• Uphold uniform, grooming, and presentation standards.

Conocimientos

Leadership

Customer service

Communication

Problem-solving

Organization

Descripción del empleo

Stratton Amenities in Flower Mound, TX seeks an experienced Lead Concierge to oversee front desk operations and lead a concierge team. You will be the on-site leader, liaising with property management to ensure service excellence and operational consistency.

The role requires a passion for hospitality, strong communication, and proven leadership. Flexible to work nights, weekends, and holidays, with a focus on professional appearance and guest satisfaction.