Lead Concierge

Stratton Amenities; Fort Worth (TX); On-site; USD 23,000 - 25,000; Part time

Job summary

Stratton Amenities is seeking a Lead Concierge to oversee front desk operations at a luxury multifamily property in Fort Worth. This on-site role requires a confident, service-driven leader to manage a concierge team and act as the primary liaison between property management and staff.

You will model outstanding hospitality, supervise payroll, and drive service excellence. The ideal candidate will have at least five years in upscale hospitality or luxury customer service, excellent

Qualifications

• Minimum of five years of hospitality or luxury customer service experience.
• Excellent verbal and written communication skills.
• Strong leadership and team management abilities.
• Ability to build professional relationships with residents and clients.
• Professional appearance and demeanor at all times.

Responsibilities

• Act as the on-site leader and face of the property, setting the standard for professionalism and service.
• Serve as the primary point of contact between the property manager and the concierge team.
• Deliver anticipatory service for residents, guests, and prospects.
• Address resident concerns and complaints promptly and professionally.
• Lead monthly staff meetings and conduct one-on-one check-ins focused on performance and development.
• Develop, update, and enforce concierge SOPs to improve service quality.

Skills

Hospitality leadership

Customer service

Communication skills

Team management

Detail-oriented

Job description

# Lead ConciergePart-time Fort Worth, TX $17 - $18/hr Posted June 30, 2026Lead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are committed to...Apply for This PositionLead Concierge / Supervisor Company Overview Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We are committed to delivering a consistent, polished, and hospitality-driven experience for our associates, residents, and clients. Position Summary We are seeking an experienced, confident, and service-driven Lead Concierge to oversee front desk operations and lead a dedicated concierge team. This role serves as the primary on-site leader and liaison between property management and the concierge team, ensuring service excellence, accountability, and operational consistency. Key Responsibilities • Act as the on-site leader and face of the property, setting the standard for professionalism and service • Serve as the primary point of contact between the property manager and the concierge team • Deliver and model exceptional, anticipatory service for residents, guests, and prospects • Address resident concerns and complaints promptly and professionally • Conduct regular meetings with the property manager to review service levels and identify improvement opportunities • Manage team schedules and oversee accurate weekly payroll submission • Lead monthly staff meetings and conduct one-on-one check-ins focused on performance, expectations, and development • Implement performance coaching, corrective action, and accountability measures as needed • Develop, update, and enforce concierge SOPs to improve service quality and operational efficiency • Ensure compliance with uniform, grooming, and presentation standards • Foster a positive, professional, and service-focused team culture • Participate in monthly regional leadership calls and initiatives Position Requirements • Strong passion for hospitality and service excellence • Excellent verbal and written communication skills • Proven leadership and team management abilities • Strong problem-solving and decision-making skills • Ability to build and maintain professional relationships with residents, clients, and team members • High level of discretion and ability to maintain confidentiality • Strong sense of ownership and accountability for the property and team • Ability to remain calm and decisive under pressure • Minimum of five years of hospitality or luxury customer service experience • Exceptional interpersonal and guest service skills • Highly organized, proactive, and self-motivated • Professional appearance and demeanor at all times • Flexibility to work nights, weekends, and holidays as required Secondary Responsibilities • Build rapport and maintain strong relationships with residents • Maintain professional telephone etiquette and accurate message handling • Log, track, and audit resident packages and deliveries • Monitor lobby activity, surveillance cameras, and conduct property walks to ensure safety and standards • Assist with coordinating amenity and resident service requests • Escort residents, guests, or vendors as necessary • Perform routine walkthroughs to ensure cleanliness, safety, and presentation standards • Perform additional duties as assigned by the property manager or outlined in property SOPs Experience Requirements • Prior leadership or supervisory experience required • Experience training, coaching, and developing team members • Minimum of two years of experience in hospitality, luxury residential, multifamily, or upscale hotel environments • Minimum of two years of experience in a fast-paced, customer-facing luxury retail or service environment preferred • Demonstrated track record of delivering exceptional service Equal Opportunity Statement Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams, meaningful connections, and a culture rooted in service.### Job DetailsEmployment Type: Part-timeLocation: Fort Worth, TXCompensation: $17 - $18/hrDate Posted: June 30, 2026## Apply for Lead ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.