Lead Concierge Supervisor - Luxury Living

Stratton Amenities; Oakland (CA); Presencial; USD 33.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Descripción de la vacante

Stratton Amenities in Oakland, CA is seeking a dynamic Lead Concierge to join our team on a part-time basis. This role leads a dedicated concierge team at luxury properties, acting as the primary liaison between the property manager and the concierge staff to ensure top-tier service for residents, guests, and prospects.

The ideal candidate will bring hospitality experience, strong leadership and the ability to address resident needs quickly and professionally.

Formación

• Minimum of five years in hospitality or related frontline service roles.
• Strong leadership and people-management abilities.
• Excellent verbal and written communication skills.
• Proven ability to build rapport with residents, guests and clients.
• Discretion and confidentiality in handling resident information.

Responsabilidades

• Lead a team of concierge ambassadors and act as the primary liaison between the property manager and the concierge team.
• Ensure delivery of exceptional service to residents, guests and prospects.
• Facilitate staff scheduling, weekly payroll and performance coaching.
• Develop and enforce SOPs to continually improve concierge operations.
• Maintain a professional appearance and uphold uniform standards.

Conocimientos

Leadership

Communication

Problem-solving

Relationship-building

Confidentiality

Customer service

Descripción del empleo

Stratton Amenities in Oakland, CA is seeking a dynamic Lead Concierge to join our team on a part-time basis. This role leads a dedicated concierge team at luxury properties, acting as the primary liaison between the property manager and the concierge staff to ensure top-tier service for residents, guests, and prospects.

The ideal candidate will bring hospitality experience, strong leadership and the ability to address resident needs quickly and professionally.