Lead Concierge

Strattonamenities; Oakland (CA); On-site; USD 49,920 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Stratton Amenities, a premier provider of luxury front desk concierge services, seeks a Lead Concierge to manage a team and ensure exceptional service for residents and guests in Oakland, CA. The role liaises with the property manager to deliver seamless experiences.

The candidate should bring 5+ years in hospitality, strong leadership, and a proven ability to coach staff and uphold standards in a fast-paced environment.

Qualifications

• Minimum five years of hospitality experience.
• Excellent communication and leadership abilities.
• Ability to manage confidential information with discretion.

Responsibilities

• Lead a team of concierge ambassadors and liaise with the property manager.
• Provide anticipatory service and handle resident concerns promptly.
• Conduct weekly meetings with the property manager to identify improvements.
• Manage team schedules and oversee weekly payroll.
• Develop and implement new SOPs to improve operations.
• Foster a positive work culture and enforce standards.
• Participate in regional calls and internal leadership activities.
• Flexibility to work nights, weekends, and holidays.

Skills

Leadership

Hospitality

Customer service

Communication

People management

Confidentiality

Time management

Problem solving

Education

Experience in Hospitality or Related Field

Job description

Oakland, United States | Posted on 07/07/2026

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.

Key Responsibilities

• Act as the face of the property, leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodation
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

Position Requirements

• A passion for delivering exceptional service and hospitality
• Excellent verbal and written communication skills
• Strong problem-solving and leadership abilities
• Ability to maintain confidentiality
• A sense of pride and ownership in the position and property
• Ability to respond quickly and genuinely to residents’ and guests’ requests
• At least five years of hospitality experience
• Exceptional interpersonal skills and guest service abilities
• Organized, proactive, productive, and self-motivated with a positive attitude
• Ability to maintain a neat and professional appearance
• Ability to think clearly and make concise decisions under pressure

Secondary Responsibilities

• Build rapport and relationships with residents
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s
• Flexibility to work nights, weekends, and holidays

Experience Requirements

• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service

Pay range: $24–$25 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.