Overnight Concierge & Guest Services

Planned Companies; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401K with employer match

Job summary

Planned Companies' Full-Time Overnight Concierge role in Washington DC seeks a customer-focused professional to warmly welcome tenants, guests and vendors, guiding them and arranging local recommendations.

Responsibilities include coordinating reservations, planning events, and managing deliveries while maintaining lobby security and access controls. The ideal candidate has strong communication skills, multitasking ability and a helpful, professional demeanor.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Excellent communication

Basic computer skills

Local attractions knowledge

Multitasking

Time management

Lifting up to 50 lbs

Job description

Planned Companies' Full-Time Overnight Concierge role in Washington DC seeks a customer-focused professional to warmly welcome tenants, guests and vendors, guiding them and arranging local recommendations.

Responsibilities include coordinating reservations, planning events, and managing deliveries while maintaining lobby security and access controls. The ideal candidate has strong communication skills, multitasking ability and a helpful, professional demeanor.