Lead Concierge: Guest Experience & Front Desk

Planned Companies; Arlington (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies in Arlington, VA is hiring a Full-Time Lead Concierge for a Friday through Monday 7am-3pm shift. The role centers on warmly welcoming tenants, guests and vendors, directing them, and ensuring the lobby stays presentable and secure while delivering exemplary service.

You will develop relationships, arrange restaurant reservations, plan on-site events, share local recommendations, manage mail and access control, and coordinate with vendors.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50 lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities and needs, including scheduling reservations and appointments at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and maintain and control keys & access cards.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Lifting 50 lbs

Job description

Planned Companies in Arlington, VA is hiring a Full-Time Lead Concierge for a Friday through Monday 7am-3pm shift. The role centers on warmly welcoming tenants, guests and vendors, directing them, and ensuring the lobby stays presentable and secure while delivering exemplary service.

You will develop relationships, arrange restaurant reservations, plan on-site events, share local recommendations, manage mail and access control, and coordinate with vendors.