Lead Complex Mass Tort Claims Negotiator - Hybrid

CNA Insurance; Downers Grove (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking a role focused on managing high-exposure, complex mass tort litigation claims across multiple policy periods. The position emphasizes independent judgment, strategic resolution, and proactive communication with insureds and partners.

The ideal candidate has strong negotiation skills, deep knowledge of commercial coverage, and experience in high-severity claims, with a hybrid work schedule across CNA offices.

Qualifications

• JD or Bachelor's Degree with relevant experience in a Claims organization or legal capacity.
• Typically a minimum six years of relevant claims or legal experience
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire where applicable.
• Negotiation experience, including mediations.
• Abuse, product liability, pollution, and/or high severity general liability claims experience strongly preferred.

Responsibilities

• Manage an inventory of complex commercial litigation claims requiring technical expertise, independent judgement and proactive claim handling.
• Analyze policy language and coverage obligations and prepare written coverage determinations.
• Develop, own, and execute claim resolution strategies, including risk transfer, settlement negotiations, and all aspects of litigation management. Collaborate with internal and external business partners, as appropriate, to move claims to closure.
• Ensures exceptional customer service through proactive claim management and professional, effective communication with insureds, claimants, and business partners.
• Set and manage timely, adequate reserves considering coverage, liability, and damages.
• Keep leadership informed of significant risks and losses through exposure evaluations, loss summaries, and presentations of claim status and resolution strategy.
• Maintain subject matter expertise and ensure compliance with applicable state and/or regulatory requirements.

Skills

Commercial insurance

Policy language

Coverage evaluation

Strong communication

Independent judgment

Analytical thinking

Microsoft Office

Education

JD or Bachelor's Degree

Insurance Adjuster License

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking a role focused on managing high-exposure, complex mass tort litigation claims across multiple policy periods. The position emphasizes independent judgment, strategic resolution, and proactive communication with insureds and partners.

The ideal candidate has strong negotiation skills, deep knowledge of commercial coverage, and experience in high-severity claims, with a hybrid work schedule across CNA offices.