Lead Commercial Roofing Service and Growth Manager

Nations Roof, LLC; Omaha (NE); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Company vehicle/allowance

Phone & computer provided

Health insurance (medical, dental, and

Life insurance

401(k) plan with employer contribution

Paid holidays

Paid time off

Professional development opportunities

Job summary

Nations Roof, LLC seeks an experienced Commercial Roofing Service Manager to lead and grow its full-service commercial roofing department in the United States. You will own service operations, field execution, customer relationships, sales growth, safety, and financial performance.

The role requires managing office, field, and sales functions, developing estimates, and overseeing personnel, budgets, and KPIs to deliver quality projects and strong client partnerships.

Qualifications

• Five years of commercial roofing experience including service operations, estimating, or department management.

Responsibilities

• Lead the service department’s office, field, and sales functions, with accountability for revenue, gross profit margin, operating expenses, service quality, and overall departmental performance.
• Qualify customer requests and create, manage, and track work orders through the CRM and service-management systems.
• Prepare and review repair estimates, roof surveys, preventive maintenance reports, drawings, scopes of work, proposals, and other customer deliverables.
• Manage service pricing, inventory-related price lists, invoicing, collections support, payroll verification, bid logs, profitability reports, and other operating metrics.
• Schedule and dispatch service crews based on customer priorities, technician capabilities, geography, and workload.
• Monitor field performance through jobsite visits and job-ticket reviews to verify workmanship, productivity, documentation, safety, and customer service.
• Hire, train, coach, and manage service office and field personnel, including reviewing technician productivity and providing technical roofing training.
• Ensure compliance with company safety requirements, including required meetings, certifications, documentation, equipment inspections, and employee training.
• Oversee service vehicles, tools, equipment, and material purchasing to support safe and efficient field operations.
• Build and maintain strong client relationships while developing new business, referrals, and opportunities with existing customers.
• Promote additional services, including preventive maintenance programs, emergency response services, roof repairs, surveys, and construction-to-service transitions.
• Manage the preparation, review, and administration of proposals, contracts, purchase orders, and other construction-related documents.
• Coordinate with customers, consultants, contractors, suppliers, permitting resources, and internal teams to keep projects and service work progressing.
• Maintain accurate project, customer, and service records within departmental tracking and management systems.

Skills

Leadership

Customer relationship management

Budgeting & profitability

Communication

Estimating & proposals

Project oversight

Education

Bachelor’s degree in CM/Architecture/Engineering or related

Tools

CRM software

Service-management systems

Microsoft Office

Project-tracking systems

Job description

Nations Roof, LLC seeks an experienced Commercial Roofing Service Manager to lead and grow its full-service commercial roofing department in the United States. You will own service operations, field execution, customer relationships, sales growth, safety, and financial performance.

The role requires managing office, field, and sales functions, developing estimates, and overseeing personnel, budgets, and KPIs to deliver quality projects and strong client partnerships.