Lead Commercial Lines Account Manager (Remote)

Insurance Office of America; Arlington (VA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines in Arlington. You will manage an assigned book of business, ensuring retention and supporting new business while coordinating day-to-day administrative and customer service activities.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with an active P&C license and strong communication skills. This role supports remote/onsite flexibility with a hybrid work setup and benefits.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active P&C license required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring accuracy.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent communication with the account team regarding workload status and issues.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Analytical/problem-solving

Customer service

Multitasking

MS Office

Education

P&C license (Active)

CIC or equivalent designation

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines in Arlington. You will manage an assigned book of business, ensuring retention and supporting new business while coordinating day-to-day administrative and customer service activities.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with an active P&C license and strong communication skills. This role supports remote/onsite flexibility with a hybrid work setup and benefits.