Lead Commercial HVAC Field Services Manager

C01 Carrier Corporation; Arbutus (MD); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health, dental & vision benefits

Retirement benefits

Paid vacation and leave

Parental leave

Jury duty leave

Disability benefits

Job summary

Carrier Global Corporation in the United States is seeking a Service Manager to lead field technicians and operations, delivering maintenance, repair, overhaul, and installation projects while exceeding customer expectations and meeting revenue and margin targets.

The role requires deep knowledge of commercial HVAC, strong leadership, safety discipline, and experience managing technical teams; you will recruit and train staff, coordinate with customers, and drive KPI improvements.

Qualifications

• High School diploma or GED required.
• Valid Driver’s License required.
• 5+ years of experience leading a team of technicians.

Responsibilities

• Lead field technicians and operations to complete maintenance, repair, overhaul and installation projects.
• Ensure safety, KPIs and best practices are followed.
• Join DMB meetings daily to discuss KPI progress and improvements.
• Recruit, interview, hire and train technicians as workload demands require.
• Meet with customers in the service territory to ensure satisfaction and retention.
• Forecast, monitor and document financial performance against plan.

Skills

Team leadership

Strong communication

Problem solving

Education

High School diploma or GED

Bachelor's degree in Business Management or Engineering (preferred)

Tools

Salesforce

ServiceMax

ERP systems

MS Office

Job description

Carrier Global Corporation in the United States is seeking a Service Manager to lead field technicians and operations, delivering maintenance, repair, overhaul, and installation projects while exceeding customer expectations and meeting revenue and margin targets.

The role requires deep knowledge of commercial HVAC, strong leadership, safety discipline, and experience managing technical teams; you will recruit and train staff, coordinate with customers, and drive KPI improvements.