HVAC Field Service Manager: Lead Tech Team & KPIs

Carrier Global Corporation; Phoenix (AZ); On-site; USD 79,000 - 158,000; Full time

Job summary

Carrier Global Corporation is seeking a seasoned Field Service Supervisor to lead an entry to intermediate team of field technicians within our commercial HVAC operations in Phoenix, AZ. You will manage daily priorities, optimize resources, and ensure customer satisfaction while upholding safety standards.

The role emphasizes KPI-driven performance, team leadership, and collaboration with sales and operations to deliver reliable service and maintain profitable results.

Qualifications

• High School Diploma or GED is required.
• 3+ years of experience in the Commercial HVAC industry.
• 3+ years of experience managing or leading a team of technicians.
• Valid Driver’s License and insurability by company insurance.

Responsibilities

• Supervises field service team and prioritizes daily work.
• Drives KPI performance and field operations improvements.
• Leads daily DMB meetings with KPI progress and action plans.
• Ensures environmental, health, and safety compliance for the service team.
• Reviews work orders and time reports to ensure billing accuracy.

Skills

Team leadership

Customer service

KPI management

Education

High School Diploma or GED

Bachelor's degree in Business Management or Engineering

Tools

Salesforce.com

ServiceMax

ERP systems

Job description

Carrier Global Corporation is seeking a seasoned Field Service Supervisor to lead an entry to intermediate team of field technicians within our commercial HVAC operations in Phoenix, AZ. You will manage daily priorities, optimize resources, and ensure customer satisfaction while upholding safety standards.

The role emphasizes KPI-driven performance, team leadership, and collaboration with sales and operations to deliver reliable service and maintain profitable results.