Lead CMDB & ITOM Architect: Discovery & Mapping

Phizenix Inc.; Livermore (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Phizenix Inc. is seeking a Senior CMDB / ITOM Architect with strong ServiceNow experience to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives. You will define the target data model, improve CMDB data quality, and drive integration with portfolio platforms.

The role emphasizes governance, data ownership, and collaboration with Enterprise Architecture, Infrastructure, Application, and Security teams to transition data to ServiceNow as the trusted source for application data.

Qualifications

• Strong CMDB/ITOM/ServiceNow architecture background.
• Hands-on experience with CMDB data quality, reconciliation, normalization, and duplicate management.
• Experience with application lifecycle, dependency mapping, and enterprise integrations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design and govern the CSDM target model across Business Applications, Application Services, Software Models, and Entitlements.
• Define rules for software model-to-business application promotion, data ownership, normalization, and duplicate record management.
• Lead ServiceNow Discovery coverage to improve CMDB completeness and accuracy.
• Lead Service Mapping and dependency mapping for application retirement and modernization initiatives.
• Define the data contract and integration model between ServiceNow and the portfolio management platform.
• Develop CMDB/ITOM governance standards and collaborate with Enterprise Architecture, Infrastructure, Application, and Security teams.
• Support transition away from external EA tools and establish ServiceNow as the trusted source for data.

Skills

CMDB Architecture

ITOM Architecture

ServiceNow CMDB

CSDM

Discovery

Service Mapping

Stakeholder management

Communication

Job description

Phizenix Inc. is seeking a Senior CMDB / ITOM Architect with strong ServiceNow experience to lead CSDM, CMDB governance, Discovery, and Service Mapping initiatives. You will define the target data model, improve CMDB data quality, and drive integration with portfolio platforms.

The role emphasizes governance, data ownership, and collaboration with Enterprise Architecture, Infrastructure, Application, and Security teams to transition data to ServiceNow as the trusted source for application data.