Lead Club Receptionist — Luxury Front Desk Lead

Soho House Group; Miami (FL); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Descrizione del lavoro

Soho Beach House Miami is seeking a Lead Club Receptionist to supervise the front desk team and deliver a warm, professional welcome to members, guests and visitors. You will oversee daily operations, guest inquiries, check-ins, and coordination with other departments in a fast-paced luxury environment.

The ideal candidate has 2–4 years in premium hospitality, strong leadership and flawless communication, and is fluent in English.

Competenze

• 2–4 years experience in a receptionist or front-of-house role within a premium hospitality environment
• Previous supervisory or leadership experience preferred
• Excellent communication and interpersonal skills
• High level of discretion and professionalism
• Calm, professional, and highly organized under pressure
• Fluent in English (additional languages a plus)
• Strong administrative skills and knowledge of booking systems and Microsoft Office suite

Mansioni

• Supervise and support the reception team in delivering consistent, high-quality service
• Manage daily Club Reception operations including member check-ins, guest queries, reservations and administrative duties
• Ensure the reception area remains immaculate, well-stocked, and welcoming, and that team grooming and service standards are upheld
• Lead by example in handling member and guest interactions with discretion, warmth, and professionalism
• Oversee shift schedules, task delegation, and team communication to maintain full coverage
• Act as the main point of contact for escalated queries, complaints, or service recovery situations
• Maintain close communication with all departments to ensure smooth coordination of guest needs and experiences
• Train and onboard new reception team members, and conduct regular refresher sessions
• Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
• Prepare daily reports and handovers for management, identifying any service or operational issues
• Build relationships with members and guests and communicate feedback to management
• Performs other duties as required to support the running of the house
• Maintain a strong member-facing presence at the desk and support all departments when needed
• Greet, welcome and usher Cecconi’s guests
• Assist with events check-in and ensure members come first, minimizing tensions or issues
• Work with Membership and Member Relations teams to support initiatives

Conoscenze

Front-of-house

Supervisory experience

Excellent communication

Discretion and professionalism

English fluent

Microsoft Office

Strumenti

Booking systems

Microsoft Office

Descrizione del lavoro

Soho Beach House Miami is seeking a Lead Club Receptionist to supervise the front desk team and deliver a warm, professional welcome to members, guests and visitors. You will oversee daily operations, guest inquiries, check-ins, and coordination with other departments in a fast-paced luxury environment.

The ideal candidate has 2–4 years in premium hospitality, strong leadership and flawless communication, and is fluent in English.