Guest Experience Host | Reservations & Front Desk

Soho House & Co; Miami Beach (FL); Presencial; USD 42 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401(k) Plan

Paid Time Off

Career Development

Learning & Development

Team Events

Team Meal

Resumo da oferta

Soho House Miami Beach is seeking a friendly Host to greet members and guests, manage reservations, and answer calls to ensure a seamless dining experience. You will work with the F&B team to support service standards and create a warm first impression.

Ideal candidates have at least 3 years in a similar role, experience with OpenTable and MICROS, and comfort handling high-volume phone lines. A positive, professional demeanor is essential for success in our vibrant club environment.

Qualificações

• 3+ years in a similar role.
• OpenTable and MICROS experience.
• Experience answering high-volume phone lines professionally and promptly.
• Detail oriented, able to multitask in a fast-paced environment.

Responsabilidades

• Welcome members and guests by name and manage reservations.
• Answer high-volume phone lines and handle inquiries about menus, hours, amenities, and reservations.
• Create reservations for club/restaurants and assist F&B Managers on service standards.
• Punctuate calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to ensure excellent member service.
• Build relationships with members and guests and relay feedback to management.
• Influence a positive atmosphere by being approachable and professional.
• Perform other duties as assigned by supervisor/manager.

Conhecimentos

OpenTable

MICROS

Phone etiquette

Conflict resolution

Multi-tasking

Communication skills

Descrição da oferta de emprego

Soho House Miami Beach is seeking a friendly Host to greet members and guests, manage reservations, and answer calls to ensure a seamless dining experience. You will work with the F&B team to support service standards and create a warm first impression.

Ideal candidates have at least 3 years in a similar role, experience with OpenTable and MICROS, and comfort handling high-volume phone lines. A positive, professional demeanor is essential for success in our vibrant club environment.