Lead Cloud Engineer – Observability Platform

CVS Health; Town of Florida (NY); Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Job summary

CVS Health Enterprise Technology is building a world of health by empowering software engineers with a scalable Observability Platform. You will design, build, and operate high-throughput telemetry pipelines across multi-cloud environments to support billions of logs and traces.

This role shapes platform features, mentors engineers, and partners with SRE and cloud teams to drive reliability at scale. The Lead Cloud Engineer role emphasizes distributed systems, security, and cost efficiency, with

Qualifications

• 7+ years of software engineering experience.
• 5+ years with observability practices (SLIs/SLOs/SLAs) and incident management.
• 5+ years building production-grade backend services in Go and/or Java.
• 5+ years implementing and operating OpenTelemetry (OTLP, instrumentation).
• 5+ years with cloud-native platforms (Docker, Kubernetes, Argo CD).
• 5+ years with public cloud platforms (AWS, GCP, Azure).
• 3+ years designing and scaling distributed, high-volume data pipelines.
• 3+ years with Helmcharts, Kustomize, etc.
• 3+ years with Grafana OSS or comparable backends.
• 3+ years with IaC tools (Terraform, CloudFormation).
• 3+ years with PostgreSQL/MySQL.

Responsibilities

• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot).
• Lead enterprise-wide adoption of OpenTelemetry, including libraries and instrumentation patterns.
• Architect and scale high-throughput telemetry pipelines (logs, metrics, traces).
• Develop self-service observability capabilities to simplify onboarding and troubleshooting.
• Implement end-to-end monitoring of the platform with SLOs and health checks.
• Collaborate with SRE, Platform, and Cloud teams to set reliability standards.
• Participate in on-call rotations and lead incident mitigation and post-incident reviews.
• Automate operational workflows and improve CI/CD and platform tooling.
• Ensure secure telemetry pipelines via mTLS and secrets management.
• Produce and maintain high-quality technical documentation and standards.
• Engage with internal teams to influence roadmap and platform improvements.
• Provide technical leadership through design reviews and cross-team collaboration.

Skills

Go / Java backend

Observability/SLOs

OpenTelemetry

Docker/Kubernetes

Cloud platforms AWS/GCP/Azure

Distributed data pipelines

Helmcharts/Kustomize

Grafana/observability backends

Terraform/CloudFormation

PostgreSQL/MySQL

Incident response/on-call

Education

Bachelor's degree

Tools

Argo CD

Terraform

CloudFormation

Prometheus

Grafana

Job description

CVS Health Enterprise Technology is building a world of health by empowering software engineers with a scalable Observability Platform. You will design, build, and operate high-throughput telemetry pipelines across multi-cloud environments to support billions of logs and traces.

This role shapes platform features, mentors engineers, and partners with SRE and cloud teams to drive reliability at scale. The Lead Cloud Engineer role emphasizes distributed systems, security, and cost efficiency, with