Lead Clinical Service Rep – Physical Therapy Front Desk

Washington University in St. Louis; St. Louis (MO); On-site; USD 29,000 - 44,000; Full time

Job summary

Washington University in St. Louis is seeking a Clinical Service Representative III (Lead) to supervise front desk and scheduling activities across multiple physical therapy clinics on campus. The role coordinates office functions, trains new staff, and ensures accurate documentation and HIPAA compliance.

The position requires BLS, a high school diploma (Bachelor’s preferred), and 4+ years in medical office or related customer service settings. It offers full-time hours at the St.

Qualifications

• High school diploma or equivalent; combination of education and experience acceptable.
• Bachelor's degree preferred in related field.
• Basic Life Support (BLS) certification required.

Responsibilities

• Lead front desk and scheduling operations across multiple physical therapy clinics.
• Coordinate patient registrations, referrals, and insurance documentation.
• Train and supervise staff; monitor performance and provide feedback.
• Ensure HIPAA compliance and accurate documentation in EMR systems.

Skills

Answering Telephones

Clinical Practice

Communication

EMR Systems

HIPAA Compliance

Customer Service

Patient Scheduling

Teamwork

Time Management

Microsoft Office

Education

Bachelor's degree

High school diploma

Tools

Epic EHR

EMR Systems

ICD-10

Microsoft Office

Job description

Washington University in St. Louis is seeking a Clinical Service Representative III (Lead) to supervise front desk and scheduling activities across multiple physical therapy clinics on campus. The role coordinates office functions, trains new staff, and ensures accurate documentation and HIPAA compliance.

The position requires BLS, a high school diploma (Bachelor’s preferred), and 4+ years in medical office or related customer service settings. It offers full-time hours at the St.