Lead Clinical Office Coordinator – Front Desk & Scheduling (Remote Options)

Washington University; St. Louis (MO); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off – vacation and holidays

Transit benefit – Metro U-Pass

Tuition assistance for employee and/or

Job summary

Washington University in St. Louis is seeking an onsite Clinical Service Representative lead to manage front desk operations across locations.

You will greet and register patients, verify insurance, schedule appointments and collect co-pays, while supporting the scheduling team and coordinating with providers. Ideal candidates bring strong experience with EMR/EHR systems (Epic), HIPAA compliance, and customer service.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• 4+ years in medical office or related customer service environment.
• Strong knowledge of EMR/EHR systems and HIPAA compliance.
• Excellent communication, organization and computer skills.

Responsibilities

• Lead front desk and scheduling activities at multiple locations.
• Register patients, verify benefits and referrals, collect co-pays.
• Schedule appointments and coordinate with providers and interpreters.
• Support office operations and maintain patient records and documentation.

Skills

Answering Telephones

EMR Systems

Epic EHR

HIPAA Compliance

Customer Service

Data Entry

Microsoft Office

Time Management

Prioritization

Organizing

Office Etiquette

Patient Scheduling

Medical Terminology

Confidential Data Handling

Leadership Support

Managed Care Operations

Medical Office Setting

Education

High School Diploma or Equivalent

Bachelor's Degree

Tools

EMR Systems

Epic EHR

Microsoft Office

Scanner/Imaging Tools

Job description

Washington University in St. Louis is seeking an onsite Clinical Service Representative lead to manage front desk operations across locations.

You will greet and register patients, verify insurance, schedule appointments and collect co-pays, while supporting the scheduling team and coordinating with providers. Ideal candidates bring strong experience with EMR/EHR systems (Epic), HIPAA compliance, and customer service.