Senior Patient Billing & Scheduling Lead

Washington University; St. Louis (MO); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Vacation days

Holidays

Sick time

Health insurance

Metro transit U-Pass

403(b) retirement

Tuition assistance

Job summary

Washington University in St. Louis seeks a lead Patient Billing/Services Representative to organize and direct the front desk and scheduling team. You will liaise with patients, staff, and third-party payers, guiding them through billing processes.

The role requires strong customer service, HIPAA, and EMR/EHR proficiency, with emphasis on accuracy in insurance data and payment coordination. Competitive benefits accompany the position.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support certification required within one month of hire.
• 4+ years of experience in billing systems/third-party claims or medical office setting.
• Strong communication and HIPAA compliance knowledge.

Responsibilities

• Lead front desk/scheduling team and coordinate office functions.
• Explain billing process to patients and respond to inquiries.
• Register new patients and assist with form completion and reminders.
• Support staff with insurance questions and basic account maintenance.

Skills

Billing / Patient billing

Customer service

Communication

HIPAA Compliance

Interpersonal skills

Education

High school diploma or equivalent

Basic Life Support (BLS) certification

Tools

Epic EHR

EMR systems

Billing software

Job description

Washington University in St. Louis seeks a lead Patient Billing/Services Representative to organize and direct the front desk and scheduling team. You will liaise with patients, staff, and third-party payers, guiding them through billing processes.

The role requires strong customer service, HIPAA, and EMR/EHR proficiency, with emphasis on accuracy in insurance data and payment coordination. Competitive benefits accompany the position.