Lead Client Services & Office Operations

Socket.dev; El Paso (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Socket.dev in El Paso, TX seeks a Lead Client Services Associate to oversee mail and office operations, manage shipments, and support front desk coverage. You will lead the onsite client services team with guidance from the supervisor and ensure smooth daily service delivery.

The role requires excellent communication, strong organizational skills, experience with MS Office, and knowledge of shipping/receiving procedures. Prior lead experience is preferred; high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of prior work experience preferred.
• 1+ year of lead experience preferred.
• Ability to work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and logs into tracking system.
• Manages outgoing mail and shipments.
• Ships/receives materials and notifies recipients.
• Distributes mail to personnel and answers inquiries.
• Maintains supplies and monitors equipment functionality.
• Provides front desk coverage as needed.
• Trains back-up staff on policies and procedures.
• Communicates instructions and distributes progress reports.
• Oversees daily operations with supervisor guidance.

Skills

Verbal & written comms

Customer service

MS Office

Shipping/receiving

Multi-tasking

Organizational skills

MFD knowledge

Independent work

Packing materials

Lead experience

Work experience

Education

High School Diploma or equivalent

Job description

Socket.dev in El Paso, TX seeks a Lead Client Services Associate to oversee mail and office operations, manage shipments, and support front desk coverage. You will lead the onsite client services team with guidance from the supervisor and ensure smooth daily service delivery.

The role requires excellent communication, strong organizational skills, experience with MS Office, and knowledge of shipping/receiving procedures. Prior lead experience is preferred; high school diploma required.