Client Services Ops Leader—High-Volume SLA Expert

Socket.dev; West Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

PTO: 80 hours/year

Bonuses for referrals

Benefits Package

Job summary

Socket.dev in West Columbia, SC is seeking a Client Service Manager to lead daily operations across mail services, logistics, indexing, imaging, records management, and workplace experience. You will guide production teams, ensure SLAs are met, and drive a culture of accountability and client excellence.

The ideal candidate will be a hands-on operations leader with strong people skills, a continuous improvement mindset, and the ability to build high-performing teams while delivering exceptional

Qualifications

• Minimum 5 years of operations leadership experience.
• Experience managing high-volume mail services, logistics, or BPO environments.
• Proven ability to develop high-performing teams.
• Strong SLA, KPI, and quality-focused mindset.
• Excellent verbal and written communication; proficient Excel/Power BI.

Responsibilities

• Lead daily operations for mail, logistics, indexing, imaging, and records management.
• Manage workflow, staffing, and resources to maximize productivity.
• Drive continuous improvement and ensure SLAs are met.
• Coach and develop supervisors and production staff.
• Serve as primary escalation point for client service issues.
• Ensure compliance with policies, procedures, and quality standards.

Skills

Operations Leadership

Client Relationship Management

Team Leadership & Employee Development

Performance Management

Continuous Improvement

Change Management

SLA & KPI Management

Production & Workflow Management

Quality Assurance

Problem Solving

Process Documentation

Communication & Collaboration

Accountability & Results Orientation

Tools

Power BI

Excel

Outlook

PowerPoint

Job description

Socket.dev in West Columbia, SC is seeking a Client Service Manager to lead daily operations across mail services, logistics, indexing, imaging, records management, and workplace experience. You will guide production teams, ensure SLAs are met, and drive a culture of accountability and client excellence.

The ideal candidate will be a hands-on operations leader with strong people skills, a continuous improvement mindset, and the ability to build high-performing teams while delivering exceptional