Lead Client Services Associate

Socket.dev; El Paso (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Socket.dev in El Paso, TX seeks a Lead Client Services Associate to oversee mail and office operations, manage shipments, and support front desk coverage. You will lead the onsite client services team with guidance from the supervisor and ensure smooth daily service delivery.

The role requires excellent communication, strong organizational skills, experience with MS Office, and knowledge of shipping/receiving procedures. Prior lead experience is preferred; high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of prior work experience preferred.
• 1+ year of lead experience preferred.
• Ability to work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and problem-solving aptitude.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and logs into tracking system.
• Manages outgoing mail and shipments.
• Ships/receives materials and notifies recipients.
• Distributes mail to personnel and answers inquiries.
• Maintains supplies and monitors equipment functionality.
• Provides front desk coverage as needed.
• Trains back-up staff on policies and procedures.
• Communicates instructions and distributes progress reports.
• Oversees daily operations with supervisor guidance.

Skills

Verbal & written comms

Customer service

MS Office

Shipping/receiving

Multi-tasking

Organizational skills

MFD knowledge

Independent work

Packing materials

Lead experience

Work experience

Education

High School Diploma or equivalent

Job description

Job Title: Lead Client Services Associate

Reports To: The Lead Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Lead Client Services Associate provides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. This position leads (with direction on supervisor) the client services onsite.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
• Will perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• Will perform light maintenance and cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor, and replenishing and orders accordingly.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) coverage as needed.
• Assigns tasks to team members.
• Determines the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicates clear instructions to team members.
• Creates and distribute reports to update the company on the team’s progress.
• Works in conjunction of supervisor to determine day-to-day operational needs at site.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills – MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• 1+ year of lead experience preferred, or the equivalent of professional experiences.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.