Client Service Representative

VCA Animal Hospitals, Inc; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to be the friendly face of the practice, setting the tone for trusted care. You will handle greeting clients, scheduling visits, and guiding pets to exam rooms, while explaining fees and handling payments.

The role emphasizes patient communication, product recommendations, and supporting medical records with a proactive service mindset, in a full-time on-site capacity at our Texas location.

Qualifications

• Experience in client-facing roles is preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending products and services, including prescriptions.
• Educating clients on general animal care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.

Skills

Customer Service

Scheduling

Communication

Job description

We are seeking an experienced Client Service Representative to join our team. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Benefits

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com